Onboarding is made simple with Remoteli, once you subscribe you will be contacted within an hour to welcome you and arrange a convenient time for you to meet your new assistant.
Each assistant is specifically selected for a client by our Senior Management team, based on their past experience, education and individual skill set. We encourage clients to provide us with some example tasks to help in this process.
We encourage frequent communication between clients and assistants by video calls, email and/or slack. Tasks can be set directly on our task management system or by assigning new tasks on a shared document or in your weekly update.
Remoteli is focused on hiring the best candidates available in Ghana and supporting graduates, meaning every assistant has a university degree and a minimum of 3 years of working experience in a similar role.
We encourage our clients to prepare an initial task list or job specification prior to the onboarding call, this will help give clear direction for the assistant and ensure they can begin performing immediately.
Our assistants are available to work within your company working hours. As Ghana is in the GMT timezone we can support standard business hours without requiring our staff to work unsociable hours.
Yes, our assistants all have excellent written and verbal English skills, we even have some bi-lingual assistants who can support French speaking clients too.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Each assistant has a direct team leader with whom you will have direct contact and frequent update calls. Also, if you ever want to speak to a member of our senior management team they are always available.
No, you simply pay your subscription fee only. We cover all additional costs such as annual leave, sick pay, pension contributions and employee benefits.
Our payments are made as easy as possible, simply subscribe to our services online and payment will be processed from your card every 30 days. Invoice payments are available on request.
We like to keep our services as flexible as possible, we have a 30 days notice cancellation period.
You can upgrade or add services via your account on our website or by speaking directly to a member of our sales team.